RMOS GUEST

RMOS GUEST CLOUD

Web-based management panel: guest management, staff management, technical service, maintenance plans, asset tracking, survey management, reporting, and system settings — all on one screen.

Guest Mobile App

Guests sign in by scanning a QR code; they can report faults, submit complaints and requests, take part in surveys, book à la carte restaurants, order room service, follow activities, and use an AI-powered assistant.

Staff Mobile App

With the native app, staff view assigned tasks in real time, manage fault and maintenance records, resolve guest requests quickly, and never miss a task thanks to push notifications.

AI-Powered Guest Assistant

Supports more than 100 languages; automatically translates messages, analyzes requests, faults, and complaints, routes them to the right department, and delivers the staff response translated into the guest's language.

Room Service and QR Ordering

Orders are instantly forwarded to the relevant department, the staff app, and the task screen. With QR codes at the Snack Bar, Lobby Bar, Pool Bar, and restaurants, guests place orders without waiting for a waiter.

MGB – Through the Guest's Eyes

One-on-one conversations with guests are recorded; feedback is analyzed, service quality is measured, and institutional memory is built.

Loyalty

Stay history is tracked automatically; discounts, complimentary services, and special benefits are assigned automatically according to defined rules.

Maintenance Tracking and Reporting

Periodic maintenance planning, automatic task creation, maintenance recipes and history. Request turnaround times, staff performance, fault analytics, guest satisfaction, and survey results are monitored through graphical reports.