Website Privacy & Cookie Policy

This English text is provided for convenience only; in the event of any discrepancy, the Turkish version prevails.

Protecting the privacy of visitors ("Data Subjects") to the website www.rmosweb.com operated by Reşat Mendi Otelcilik Sistemleri Bilgisayar Sanayi Turizm ve Ticaret Anonim Şirketi (the "Company") is one of our Company's core principles. This Website Privacy & Cookie Policy (the "Policy") explains the processing of Data Subjects' personal data and the entry into force of this Policy.

The purpose of this notice is to set out the terms and conditions governing the use of personal data shared with the Company by users/members/visitors of the website operated by the Company and/or its service providers (the "Site"), or generated by the Company during the Data Subject's use of the Site. The Data Subject declares that they have been informed about the processing of their personal data through this notice and that their personal data will be used as described herein.

1. Which Data Is Processed?

Unless expressly stated otherwise, the term "personal data" covers the following:

Identity information (name-surname) — where contact or registration forms are completed
Contact information (address, e-mail address) — where contact or registration forms are completed
Customer transaction and marketing information (reservation details and history, campaigns, surveys, preferences)
Transaction information (behaviour and digital footprint, IP)
Technical characteristics of the device used (computer, phone — device type) and software information (operating system)
Location (where the website was accessed from)

The Company may obtain information about the Data Subject's use of the Site through cookies, which are technical communication files; IP information is collected via cookies to determine access to and usage habits of the services offered on the Site. Data irreversibly anonymised pursuant to Articles 3 and 7 of the KVKK is not considered personal data.

2. For What Purposes Is the Data Used?

The Company processes the personal data provided by the Data Subject for purposes including: enabling the use of the products and services offered on its websites, delivering notifications and updates regarding products and services, evaluating messages sent through the sites, responding to information requests, creating, processing and resolving complaints, providing after-sales services and conducting commercial activities in general, determining and implementing commercial and business strategies, and ensuring the legal, technical and commercial security of the Company and of persons in a business relationship with the Company. The Company may also use this data to improve and develop its services, enhance the Data Subject's experience on the Site, and — without disclosing identities — for statistical evaluation, database creation and market research within the scope of reporting and business development activities.

3. Parties to Whom Personal Data Is Transferred and Purpose of Transfer

Your personal data may be transferred, in line with the processing purposes, to our business partners, group companies, suppliers, legally authorised public institutions and private persons, within the conditions and purposes set out in Articles 8 and 9 of the KVKK. For purposes such as improving the Data Subject experience, ensuring security, detecting fraudulent or unauthorised use, operational evaluation and troubleshooting, the Company may share data with third parties including — among others and including those sending SMS — affiliates and subsidiaries, outsourcing and hosting service providers, law firms, research companies, business partners, suppliers, Company shareholders and call centres.

The Company may also process and transfer personal data without the Data Subject's separate consent pursuant to Articles 5 and 8 of the KVKK and/or where exceptions under the applicable legislation apply. The main such cases are:

Processing being mandatory for the Company's legitimate interests, provided that it does not harm the Data Subject's fundamental rights and freedoms,
Processing being mandatory for the establishment, exercise or protection of a right,
The data having been made public by the Data Subject,
Processing being mandatory for the fulfilment of legal obligations,
Processing being necessary in direct connection with the conclusion or performance of a contract between the Data Subject and the Company,
Processing being mandatory to protect the life or physical integrity of a person who is unable to give consent due to actual impossibility, or of another person,
Being expressly stipulated by law.

4. Method and Legal Ground of Collection

During your visit to our website, your personal data is collected via cookies — technical communication files — in accordance with the data processing conditions set out in the Law. The Company may transfer data to third parties providing analytics services, limited to the extent required by those services. Cookies are small text files sent to your browser and stored in memory; they facilitate use of the internet by storing status and preference settings for a website and are not designed to retrieve any other personal data from memory. Most browsers are designed to accept cookies by default; you may change your browser settings at any time to block cookies or to receive a warning when a cookie is sent.

5. Rights of the Data Subject Under Article 11 of the KVKK

By applying to the Company, the Data Subject has the right to:

Learn whether their personal data is processed,
Request information if it has been processed,
Learn the purpose of processing and whether the data is used in accordance with that purpose,
Know the third parties to whom the data is transferred, in Turkey or abroad,
Request correction of incomplete or inaccurate processing,
Request deletion or destruction of the data within the conditions set out in the applicable legislation,
Request that corrections, deletions and destructions be notified to the third parties to whom the data has been transferred,
Object to a result arising to their detriment from analysis exclusively by automated systems,
Claim compensation for damages arising from unlawful processing.

If you submit your request to the Company, the Company will conclude it as soon as possible and within thirty days at the latest, depending on its nature. No fee is charged for replies of up to ten pages; for each page above ten, the transaction fee determined by the Board applies. If the reply is provided on a recording medium such as a CD or flash drive, the fee will not exceed the cost of the medium.

You may submit your requests, pursuant to Article 13/1 of Law No. 6698 and the Communiqué on Application Procedures and Principles (Official Gazette No. 30356, 10.03.2018), in Turkish and in writing, or via registered electronic mail (KEP), secure electronic signature, mobile signature, or the e-mail address you have previously notified to the Company and which is registered in our systems. Applications must include your name, surname and signature (if written), Turkish ID number (nationality and passport/ID number for foreign nationals), residential or workplace address for notification, e-mail address/telephone/fax if available, and the subject of your request.

Written applications: Akdeniz Üniversitesi Akdeniz Tekno Kenti K:2 No:3 Konyaaltı / Antalya, Türkiye
E-mail: kvkk@rmosyazilim.com
KEP: resatmendiotelcilik@hs01.kep.tr

You may also apply using the Personal Data Request Form available on our website.

6. Retention Period

The Company will retain personal data for the period required by the processing purposes stated above; additionally, in the event of any dispute with the Data Subject, the Company may retain the data for the limitation periods set out in the applicable legislation, limited to the purpose of conducting the necessary defence.

7. Data Security Measures and Undertakings

The Company undertakes to take the necessary technical and administrative measures and to have the necessary audits performed to ensure the appropriate level of security in order to prevent unlawful processing of and unlawful access to personal data and to ensure its safekeeping. The Company shall not disclose the personal data it obtains to others in breach of this notice and the provisions of the KVKK, nor use it outside the processing purpose. Where the Site contains links to other applications, the Company bears no responsibility for their privacy policies or content.

8. About the Cookie Policy

This Cookie Policy explains what cookies are and how we use them. You may change or withdraw your cookie preferences at any time via the Cookie Notice on our website. The current technical cookie inventory of the site is available on our "Cookie Policy" page.

Cookies are small text files stored on your device; they enable the website to function properly and securely, provide a better user experience, and allow the site's performance to be analysed. If you prefer not to allow cookies, you may delete or block them via your browser settings; however, please note that this may affect your use of our website.

The main purposes of using cookies on our website:

To improve the services offered to you by increasing the functionality and performance of the website,
To improve the website, offer new features and personalise them according to your preferences,
To ensure the legal and commercial security of the website, of you and of our Company.

Main cookie types used: Session Cookies, Persistent Cookies, Technical Cookies, Authentication Cookies, Flash Cookies, Customization Cookies and Analytical Cookies. First-party cookies are mostly required for the site to function correctly and do not collect personally identifiable data.

Controlling cookie preferences: Different browsers offer different methods for blocking and deleting cookies. You may change your browser settings to block/delete cookies. For more information, visit wikipedia.org and www.allaboutcookies.org.

Entry into Force of the Website Privacy Policy

This Website Privacy Policy is dated 10.09.2024. If the Policy is renewed in whole or in part, its effective date will be updated. The Policy is published on the Company website (www.rmosweb.com) and made available to data subjects upon request.

Identity of the Data Controller

MERSİS No: 0-7340-1010-1400012
Trade Name: REŞAT MENDİ OTELCİLİK SİSTEMLERİ BİLG. SAN. TUR. VE TİCARET ANONİM ŞİRKETİ
Address: Akdeniz Üniversitesi Akdeniz Tekno Kenti K:2 No:3 Konyaaltı / Antalya, Türkiye
Telephone: +90 242 227 8731 – 77 08
KEP Address: resatmendiotelcilik@hs01.kep.tr